Thanks to a NEW rule from the CRTC (Canadian Radio Television and Telecommunications Commission) you are no longer required to give your telecom provider 30 days’ notice to cancel internet, cable or home phone services.

This is a result of their  “Let’s Talk TV” project which included a public hearing with consumer groups and individual Canadians who expressed a desire to see these policies eliminated .

By killing the 30 day notices, the Commission feels they have made it easier for individuals and business customers to take advantage of the competitive marketplace.

“We understand the frustration many Canadians feel about having to give 30-days notice, even at the end of a contract term, to change their television, Internet and telephone service providers. Some consumers end up paying two companies for the same service as they transition from one provider to another. In a dynamic marketplace, it should be easy for Canadians to switch providers given that service plans and offers are constantly changing. Today’s decision ensures that this is a reality for television, Internet, and telephone, as well as wireless services.”

The new rules officially came into effect January 23, 2015.

SOURCE: CRTC, Government of Canada


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